## **About this feature**

## About this Feature: Event Support Options

Event.Gives understands that ensuring the success of your fundraising event goes beyond just creating an appealing auction page. That's why we offer comprehensive event support options, designed to provide you with expert assistance when you need it most. Whether you require remote support or an onsite presence, our team is dedicated to ensuring your event runs seamlessly, giving you the peace of mind to focus on what matters most – your cause. With Event.Gives, you're not just getting cutting-edge technology; you're getting a partner committed to your fundraising success.

##### Dedicated Pre Event Support Expert • $500

This level of support establishes a direct line to an Event Expert for you and your team leading up to your event. We offer one free hour-long training call after you have created your event, but this support option provides you with more 1:1 time with a team member. Your Pre-Event Expert will be available to you by email and an additional 4 hours of dedicated phone or virtual call support.  This level of support will help you with site set up, volunteer training, site management, and more.

##### Remote Support Expert • $350

If you are looking for a dedicated technician to be on call during your event, we can help! With our [remote support](https://support.event.gives/hc/en-us/articles/4407962135963) option, your dedicated Event Expert will act as an overall support person to help you, your volunteers and guests alike. They will be able to assist attendees with logging into their accounts, placing bids or donations, and answering any inquiries that are submitted through the blue Support button on your event page. They will also have a direct line to the Event.Gives Tech Team as well.

##### Onsite Event Support Expert • $1250

If you are looking to have another point person for your event, our onsite event support is perfect for you! Your [Onsite Event Expert](https://support.event.gives/hc/en-us/articles/4407963404827) will be by your side throughout your event! They will arrive 1 hour prior to the event to ensure your team is prepared for the event. They will be able to assist with check-in, monitor the auction, help guests bid, answer questions throughout the event, and help with the checkout process.

### All Features

[**Pre-Event**](https://event.gives/our-features/event-support#)
- [**Event Success Coaching**](https://event.gives/our-features/customer-success-coaching)
- [**Online Event Ticketing**](https://event.gives/our-features/mobile-event-ticketing)
- [**Blast Text Messaging**](https://event.gives/our-features/blast-text-messaging)
- [**Auction Management**](https://event.gives/our-features/auction-item-management)
- [**Consignment Marketplace**](https://event.gives/our-features/consignment-marketplace)
- [**Event Support**](https://event.gives/our-features/event-support)
- [**AI Item DISCription Generator**](https://event.gives/our-features/ai-item-description-generator)
- [**Embedded Donation Pages**](https://event.gives/our-features/embeddable-donation-forms)
- [**Recurring Donations**](https://event.gives/our-features/recurring-donations)

[**During Your Event**](https://event.gives/our-features/event-support#)
- [**Event Check In**](https://event.gives/our-features/event-check-in)
- [**Mobile Ticket Scanner**](https://event.gives/our-features/mobile-ticket-scanner)
- [**Real-Time Reporting**](https://event.gives/our-features/real-time-reporting)
- [**Easy Mobile Bidding**](https://event.gives/our-features/easy-bidding)
- [**Live Streaming**](https://event.gives/our-features/live-streaming)
- [**"In Room" Experience**](https://event.gives/our-features/in-room-experience)
- [**Interactive Chat**](https://event.gives/our-features/interactive-chat)
- [**Auto Bid**](https://event.gives/our-features/max-bid)
- [**Fraud Detection**](https://event.gives/our-features/fraud-detection)
- [**Outbid Notifications**](https://event.gives/our-features/bid-management)
- [**Raffle**](https://event.gives/our-features/online-raffle)
- [**Text To Donate**](https://event.gives/our-features/one-click-donations)
- [**Live Digital Display**](https://event.gives/our-features/live-digital-display)
- [**Donate Button**](https://event.gives/our-features/donate-button)
- [**Zero Latency**](https://event.gives/our-features/zero-latency)
- [**Paddle & Table Assignment**](https://event.gives/our-features/paddle-number-table-assignments)
- [**Security**](https://event.gives/our-features/security)
- [**Compliance**](https://event.gives/our-features/compliance)

[**Post-Event**](https://event.gives/our-features/event-support#)
- [**Mobile Check Out**](https://event.gives/our-features/mobile-checkout)
- [**Instant Payout**](https://event.gives/our-features/instant-payout)
- [**Thank You Letters**](https://event.gives/our-features/thank-you-letters)